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Tenants Guide

If you are considering renting a property then here are some of the steps you will need to think about:

Register with Caley & Co

Once you’ve given us just a few details about yourself, what you are looking for and where we can make sure you are made aware of all new properties that become available so you can arrange a viewing. We also recommend having a look on the major portals like Rightmove, Zoopla and OnTheMarket.

Your offer

Once you have found a home to rent you need to make us an offer which we well pass onto the landlord. Our advice to tenants is to not be too silly with low offers. The market is hot at the moment and properties come on and off the rental market in a matter of days.  Something to Bear in mind.

Can you afford the rent and the deposit?

Our reference provider requires you to have a salary that is equivalent to 2.5 times the annual rent. This can be a single or joint income. If you fall short here then it’s possible a guarantor can be used. The guarantor’s salary must be at least 3 times the annual rent.

Prior to moving in you will be required to pay 1 full month’s rent in advance as well as the equivalent to 1.5 month’s rent as a security deposit.

We ask that these funds are cleared at least 48 hours before moving in.

References and Credit Check

Before we can agree to rent any property on behalf of a landlord we always perform reference and credit checks. If you think there is any way you might fall short on any of the above it’s important you discuss it with us before proceeding.

You will need to pay our fees before we can proceed with the reference and credit checks.

ID and Proof of Address

Alongside your references we will need a copy of your photographic ID and a recent proof of address.


We will draft a compliant Assured Shorthold Tenancy Agreement for you and give you the opportunity to look over it before we ask you to sign it. Once the final copy has been signed by all parties it forms a binding contract. Please note all funds must have cleared before we can sign the agreement.

Move-in Date

Once you have passed all of the above checks we will take a holding deposit and then can arrange a move-in date with the landlord.

Please note the holding deposit will vary depending on how far off the move in date is and it is non-refundable if you decide not to move in.

Inventory, Check-in and Check-Out

An inventory and check-in report will be compiled so we have an accurate record of the condition of the property prior to you moving in. This is for both your protection and for the landlords. The landlord will pay for the inventory and check-in report and you must pay for the check-out report at the end of the tenancy which will of course be compared to the check-in report.


Where properties are managed by Caley & Co all security deposits for that property are registered with and held by the Deposit Protection Service – Custodial scheme.

Landlords on our non-managed services are required to register your deposit with one of the approved schemes and provide you with information about the scheme they are using.


It’s a condition in our Assured Shorthold Tenancy Agreements that you take out contents insurance for your possessions as you will not be covered by the landlords building and contents insurance.

For details of our fees for tenants click here