At Caley and Co we are proud of the exceptional customer experience we provide. You will be listened to and treated with care and respect. Your situation is important to us and once we understand exactly what you require you will be offered our professional advice and recommendations.
Our aim is always to get you the highest possible rent for your property in the quickest possible time and this is done without compromising on the type of tenant we put into your property.
How can we help?
1st Class Experience Or Your Money Back
No Hidden Fees! Our pricing is totally transparent.
We wont Lock you into unreasonable contracts
You wont be locked into anything and if you ever do choose to leave us then of course we’ll be disappointed but we will help you with the transition and certainly not charge you an extortionate exit fee.
Your tenants will be thoroughly referenced but also chosen carefully.
Poor or unreliable tenants can still pass the referencing process, so we go beyond the standard credit and reference checks to ensure your tenants are lovely people, pay the rent on time and will look after your property.
We wont simply put the first person who applies into the property as we genuinely care about you and your investment.
This is often the point where tenants report maintenance issues so it’s a great way to ensure your property is looked after.
This is also how we ensure your tenants don’t ‘Trash The Place!’
If you’re managing your own property but don’t feel comfortable then we are still happy to conduct inspections for you for an agreed additional fee.
You will also be provided with an annual statement (upon request) which will help you work out your end of year income vs expenses for your tax return.
Regardless of the above we still check rent payments every day and if they are not paid then we get straight onto our tenants to ensure prompt payment.
We have a 24 hour emergency number for tenants should there be a problem that requires urgent attention and for day to day maintenance issues we have an online reporting system which means maintenance is dealt with swiftly and efficiently.
To leave you largest asset in the hands of someone else takes a lot of trust and we work very hard to build that trust and ensure you and your property are well looked after and you have nothing to worry about even if you are on the other side of the world.
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Our Fees (inc VAT)
Our fees are totally transparent and published below. It’s a legal requirement for all agents to publish their fees on their website however many still don’t! Any additional fees including fee that might be incurred from 3rd parties are listed in the following section under our fees chart.
Let Only / Tenant FindThe service for more experienced Landlords
- Rental Valuation
- Advice on presentation of your property
- Bespoke advertising package
- Arranging all safety certificates (if required)
- Accompanied Viewings
- Full Tenant Referencing including guarantor referencing
- Arranging professional cleaning (if required)
- Preparing an up to date Tenancy Agreement
- Arranging and AIIC approved independent inventory
- Collection of 1st months rent & tenancy deposit and forwarding to Landlord
- Financial statement for tax purposes
Let and Rent CollectionTaking the pain of rent collection away from Landlords
- Everything in our Tenant Find service PLUS…
- Registering tenancy deposit with an approved scheme. Service tenancy deposit paperwork and arranging signatures from tenants
- Returning deposit at end of tenancy and advice for landlords where disputes arrise
- Collection of monthly rent and forwarding to landlord
- Monthly financial statements
Fully ManagedOur most popular hassle free service for Landlords
- Everything in the Tenant Find and Rent Collection Service PLUS
- Professional Advice from a Level 3 Technical Award qualified property manager Pre, During & Post Tenancy.
- Online maintenance portal for tenants.
- 24 hr maintenance call out for emergencies
- Notifying utility companies and local council of new and outgoing tenants
- Regular Inspections every 3-4 months including a written and photogrpahic report emailed to you
- Co-ordination of all maintenance using out approved and insured contractors
- Attaching all contractor invoices to your monthly statements (totally transparent)
- Arranging an AIIC accredited Check Out Inspection (cost covered by tenant)
- Preparing a schedule of damage and obtaining estimates at the end of the tenancy where necessary
- Negotiating any deposit claims on your behalf
- An annual financial statement provided upon request to help you with your tax return
- Quarterly collection of mail where required
- Annual 1-2-1 meeting with Director upon your request
- Serving Notices for possession if required
- Ensuring you are covered under the Deregulation Act and Right to Rent Act
Additional Charges to consider:
- Tenancy Deposit Service Fee*: £114
- Duplication and testing of extra keys*: £30 plus costs
- Tenancy Renewal Fee*: £3% of annual rent due
If the tenancy to the same tenant introduced by Caley & Co is renewed or extended beyond the fixed term agreed period, or if an option to renew is exercised our commission will continue to be charged for the further agreed period.
- Issuing Notice of Seeking Possession*: £90
- Maintenance Repair Limit UK Landlords (see clause 4.1): £250
- Maintenance Repair Limit Overseas Landlords (see clause 4.1): £350
- Redirection of mail overseas: £Cost of postage
- Obtaining estimates and supervision of major works: 10% of contractor invoice over £500
- Administration of NRL tax returns: £90 per annum
- Cost of arranging Legionella Risk Assessment: £80-100
* These fees are included in the Fully Managed Service Fee
All above charges are quoted including VAT
Third party services you may require:
- Cost of arranging gas safety check: £54 (inc VAT)
- Cost of arranging gas safety check & boiler service: approx. £125-160 (+parts) includes VAT
- Cost of arranging Legionella Risk Assessment: £80-100
- EPC (Energy performance certificate): £70 (no VAT)
- Preparing Inventory/Schedule of Condition:
- Studio £95 / 1 Bedroom £100 / 2 Bedrooms £110 / 3 Bedrooms £120 / 4 Bedrooms £140 / 5+ Bedrooms £poa (no VAT)
- Check out inspection plus comprehensive report
- Studio £85 / 1 Bedroom £85 / 2 Bedrooms £95 / 3 Bedrooms £85 / 4 Bedrooms £120 / 5+ Bedrooms £poa (no VAT)
Some of our contractors are VAT registered, some are not. Please see above or feel free to get in touch for more clarity. Contractor invoices are NEVER marked up and you will received a copy of the contractors invoice with any statement for total transparency.
Your rent will be held in a Ring fenced client account for your protection.
Caley & Co is a member of Client Money Protect – membership number CMP003858